SERVICES
Every operating layer your short-term rental needs to perform beautifully.
Montara Concierge gives owners a complete STR management system: marketplace strategy, pricing discipline, guest hospitality, property care, compliance support, and reporting that makes the asset easier to own.
Designed for owners who want performance without daily involvement.
01
Revenue strategy
02
Guest experience
03
Owner clarity
The goal is simple: keep the property guest-ready, keep the listing competitive, and keep the owner informed without pulling them into daily operations.
WHAT WE HANDLE
Six services, one operating standard.
Each service is built to protect the property, improve the guest experience, and make revenue performance easier for owners to understand.
Listing launch and positioning
We shape the property’s market position before launch: guest profile, amenity emphasis, house rules, photo direction, listing copy, channel setup, and calendar logic. The goal is to enter the market with clarity instead of guessing after the first few bookings.
Includes: listing copy, launch checklist, channel setup, amenity guidance, guest-ready standards.
Dynamic pricing and revenue management
Rates are reviewed around seasonality, booking windows, local events, minimum stays, gap nights, occupancy pressure, and competitive sets. We manage the balance between occupancy and nightly rate so owners are not leaving demand on the table.
Includes: rate rules, event premiums, gap recovery, minimum stays, occupancy reviews.
Guest communication and hospitality
Guests receive clear pre-arrival instructions, timely responses, thoughtful in-stay support, and post-stay review follow-up. Issues are triaged quickly so small frustrations do not become poor reviews.
Includes: messaging, check-in support, issue triage, review requests, guest notes.
Housekeeping and turnover standards
Turnovers are coordinated around bookings, cleaner availability, linen flow, restocking, and inspection notes. We keep a consistent checklist so the guest-ready standard does not depend on memory.
Includes: cleaner schedules, supply notes, inspection photos, linen flow, restock alerts.
Maintenance coordination and care
We coordinate vendors, document recurring issues, and separate urgent fixes from owner-approved projects. Preventative attention keeps small property problems from becoming expensive guest disruptions.
Includes: vendor coordination, repair triage, owner approvals, preventative notes, documentation.
Compliance support and owner reporting
Owners get visibility into performance, guest sentiment, repairs, cleaning notes, and required local workflows. We organize the information so decisions are easier to make at month end.
Includes: permit reminders, tax workflows, monthly summaries, review tracking, expense context.
WEEKLY RHYTHM
What we watch every week
Booking pace, pricing movement, guest conversations, cleaner feedback, open maintenance items, supply needs, and upcoming stay risks.
MONTHLY OWNER VIEW
What owners receive back
Revenue and occupancy context, not just raw totals.
Guest sentiment, review patterns, and experience issues.
Maintenance notes and recommended property improvements.
Next-month pricing and operations priorities.
READY TO REVIEW YOUR PROPERTY?
Let’s map the services your rental actually needs.
Bring the address, current listing links if available, and the questions you want answered. We’ll help you understand what management could look like before you commit.